General Terms & Conditions (T&C) and User Information

Your Supplier and Contracting Partner

Bohnenpoll GmbH
Managing Director: Stefan Bohnenpoll
Trockener Kamp 6
D-31139 Hildesheim

VAT ID No.: DE261443493
Commercial Register: HRB 203780 Hildesheim District Court

If you have any questions, complaints or objections, please contact our Customer Services.

Phone: +49 5121 6752352
Fax: +49 5121 7586532

We also seek customer-oriented solutions in points of law. Just call us. It goes without saying that your rights remain unaffected even if you don’t call. The lawmakers subject online suppliers in particular to numerous instructions for the contract and the applicable conditions. We have summarised this information and our other terms of shipment for you as follows.


We supply exclusively under the following General Terms & Conditions on which all contracts concluded with us for the content on our Internet shop are based. Any general terms and conditions of the customer that contradict or differ from the provisions below shall be inapplicable. The Terms & Conditions below shall also apply if we unreservedly supply the goods and services with knowledge of the customer’s conditions that contradict or differ from the Terms & Conditions below.

If time periods are quoted as working days, they include all weekdays with the exception of Saturdays, Sundays and the public holidays applicable at our registered office.

Saving and viewing the contract text

We hold these T&C, the additional contractual provisions and the data in your orders in the order process ready for retrieval. You can simply archive this information there, either by downloading the T&C and saving the the data summarised in the order process in the Internet shop using your browser functions, or by waiting for the automatic order confirmation, which we additionally e-mail to your stated address once your order is complete. This order confirmation e-mail contains once again both the contractual provisions with the data for your order and these T&C and is easy to print or save using your e-mail program.

Although we do store your order data, you may not, for security reasons retrieve it from us directly. We offer all customers direct, password-protected access (My account). Once you have registered, this enables you to view your completed, outstanding and recently despatched orders and your address data. You can also manage and save any payment method, newsletters and your password. Likewise you may remove the cookies, which are created when you login to the shop, and your personal data or delete your customer account. The customer undertakes to treat personal access data as confidential and to refrain from disclosing such data to unauthorised third parties. The latest version of the T&C appear on our website.

Contracting partners, language and contractual conclusion

Your contracting partner is Bohnenpoll GmbH, Managing Director: Stefan Bohnenpoll, Trockener Kamp 6, D-31139 Hildesheim. Contracts with can currently be concluded in German in the German language shop and in English in the English language shop. All our content is subject to change without notice. This does not include the content of contractual agreements.

Before you send your order, you have the opportunity to check the data you have entered and make any necessary corrections. In sending your order, you are entering into a legally binding contract. We will confirm the receipt of order immediately on receiving your technically correct order.

A binding contract is formed once we accept your order. We can accept your order under the following circumstances:

  • We accept your order by means of a special acceptance declaration.
  • You receive the goods without the contract having been concluded by one of the aforementioned actions.

The confirmation of receipt does not constitute any acceptance of your order. It merely tells you that your order has reached us and can be used for archiving purposes.

Please note that goods against prepayment are not despatched until the full amount has been received onto our account. Items against prepayment can be reserved for a maximum of one week. If your payment arrives after this time, delivery may be delayed. Subject to his statutory cancellation right, the customer is bound to his order for 3 working days.

Prices, shipping costs, minimum quantity supplement

Orders in our Internet shop are governed by the prices stated in the content at the time of ordering. The stated prices are inclusive prices, i.e. they include VAT at the rate applicable in Germany and other price elements.

Details of any shipping costs incurred can be found in the information in the shop.

Deliveries outside Germany may, if imported to a non-EU country, incur additional costs (customs taxes and duties, import tax). The customer is responsible for such additional costs.


We offer the following payment options:

Pre-payment bank transfer

You transfer the invoice amount onto our account in advance. The goods will be despatched once the funds arrive. This option is recommended especially for orders from EU countries, since the charge for euro transfers are little more than those for inland transfers. We will send you the transfer details after receipt of your order.

Credit card

The invoice amount will not be debited from your credit card until the day of despatch. We accept Visa and MasterCard.


We use DHL or GLS for postal consignments and Schenker for carrier shipments. Only bulky goods are sent by carrier (e.g. ball trampoline). These are marked as carrier items in the shop accordingly. Consignments to PO boxes or for holding at post offices are not possible. Unless otherwise agreed, shipped goods will be delivered to the first lockable door at the customer’s specified delivery address. We will send you a message as soon as the goods have been despatched. We use DHL for goods to so-called parcel stations. If the goods cannot be delivered, the carrier will leave you a message telling you what happens next.

We will despatch items within 2-10 working days following order and/or receipt of prepayment. Any differing delivery times are referred to on the product page concerned. For personalised or individualised and/or printed items, add 1-3 days to the delivery time.

Our obligation to deliver ceases to apply if we are not supplied correctly and on time and are not responsible for goods being unavailable. If goods are unavailable, we will notify you immediately and refund any prepayment without delay.

The delivery time will be extended accordingly should delivery be adversely affected by strikes and lockouts or other circumstances beyond our control, in particular delivery delays caused by force majeure. We shall notify the customer immediately of the start and end of such hindrances.

Retention of ownership

The goods remain our property until paid for in full.

Warranty and complaints management

The statutory warranty regulations apply.

Customer satisfaction is important to us. You can contact us at any time through one of the methods stated at the outset. We will make every effort to check your request as quickly as possible and will contact you when the documents or your submission or complaint are received. However, please allow us some time, as many warranty claims requires the involvement of the manufacturer. When lodging complaints, please help us by describing in detail the source of the problem and sending us copies of the order documents where applicable, or stating at least the order number, customer number etc. If we do not respond within 5 days, please ask. In very rare cases, e-mails can be intercepted by spam filters or become jammed at your end or a message has not reached you for some other reasons or has been inadvertently missed.

Data protection notice

Our data protection policy is governed by law. Details on the collection and use of your personal data can be found in our Data Protection Provisions.

Applicable law, place of jurisdiction

All legal transactions and other legal relationships with us are governed by German substantive law. The Uniform Law on the International Sale of Goods (CISG), as well as any other interstate agreements – including after conversion of same to German law – are not applicable. This choice of law also means that the customer who usually resides within an EU country or in Switzerland will not be deprived of the protection ensuing from the statutory provisions of the law in this country.

In business dealings with traders and corporate bodies governed by public law, the agreed place of jurisdiction for all legal disputes about these Terms & Conditions and individual contracts concluded hereunder, including bills of exchange and checks, is our principal place of business. In this case, we are also entitled to bring actions at the customer’s principal place of business.

Severability clause

Should individual provisions of these General Terms & Conditions become ineffective either in whole or in part or later lose their legal force, the validity of the remaining provisions shall not be affected. The ineffective provisions shall be replaced by the statutory provisions. The same applies if the General Terms & Conditions develop an unforeseen loophole.

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