Cancellation right

Cancellation instruction

Cancellation right

You can withdraw your contractual declaration in writing (e.g. letter, fax, e-mail) within 14 days without stating reasons. The term begins when the goods arrive at the recipient or when a third person named by you – not the shipper – receives them. To make use of cancellation right the seller has to be informed in time either by letter, fax or email. These have to be sent to:

Bohnenpoll GmbH

Trockener Kamp 6

D-31139 Hildesheim

Fax: +49 (5121) 7582352


You can also unse the cancellation from added to the delivery but you do not have to.

Exclusions from the cancellation right

There are legal exclusions from the cancellation right (312d, para. 4 BGB), where we reserve the right to cite the following regulations:

There is no right to withdraw from distance selling contracts for the supply of goods, which are made to customer specification which are clearly tailored to its personal requirements and not for the supply of audio or video recordings or of software, insofar as the supplied data carrier has been unsealed by the consumer. The same applies for goods,if there condition is unsuitable for return or which can quickly deteriorate if their sell-by date has passed.

An instruction on the criteria and consequences of the statutory cancellation right for mail orders is provided below. This does not involve any contractual granting of rights over and above the law. Specifically, commercial resellers are not entitled to this statutory cancellation right.


If you make use of your cancellation right we will have to refund all payments made by you including the shipping costs (except for the additional costs which are due to the fact that you had chosen another way of delivery than the standard way of delivery offered by us) immediately and within 14 days at the latest starting from the day your cancellation advice reached us. Unless differently agreed upon we will arrange for this refund to be made by the same method of payment used by you for the original transaction. You will not be charged by us with any additional costs for this refund. We can refuse to refund payments as long as the goods have not been received back or until you have sent us a document stating that the goods have been despatched.

You have to return or hand over the goods immediately and in any case at the latest within 14 days counting from the date you informed us about your cancellation of the purchase. As long as the despatch is effected before the expiry of the 14 days period the return is made in time.

You assume the direct cost of returning the goods

The items are to be returned at your risk and cost. You have to pay for any deterioration of the goods if this is due to your treating the item in an unnecessary way exceeding the inspection of constitution, characteristics and functionality.


End of the cancellation instruction


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