Terms of service
Table of Contents
1. Scope of Application
2. Conclusion of Contract
3. Right of Withdrawal
4. Prices and Terms of Payment
5. Delivery and Shipping Conditions
6. Retention of Title
7. Liability for Defects (Warranty)
8. Special Conditions for the Processing of Goods According to Specific Customer Requirements
9. Redemption of Promotional Vouchers
10. Redemption of Gift Vouchers
11. Returns
12. Applicable Law
13. Place of Jurisdiction
14. Code of Conduct
15. Alternative Dispute Resolution
16. General Terms and Conditions of Goalkeeping.com Academy
1. Scope of Application
1.1 These General Terms and Conditions (hereinafter "GTC") of Lennas GmbH (hereinafter "Seller") apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "Customer") concludes with the Seller regarding the goods presented by the Seller in its online shop. The inclusion of the Customer's own terms and conditions is hereby rejected, unless otherwise agreed.
1.2 These Terms and Conditions apply accordingly to contracts for the delivery of vouchers, unless expressly stipulated otherwise.
1.3 For the purposes of these Terms and Conditions, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. For the purposes of these Terms and Conditions, a business is a natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, is acting in the course of its commercial or independent professional activity.
2. Conclusion of Contract
2.1 The product descriptions contained in the seller's online shop do not constitute binding offers on the part of the seller, but serve as an invitation to the customer to submit a binding offer.
2.2 The customer can submit the offer via the online order form integrated into the seller's online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the customer submits a legally binding offer to purchase the goods in the shopping cart by clicking the button that finalizes the order. The customer may also submit the offer to the seller by telephone, email, or via the online contact form.
2.3 The seller may accept the customer's offer within five days,
· by sending the customer a written order confirmation or an order confirmation in text form (fax or email), whereby the receipt of the order confirmation by the customer is decisive, or
· by delivering the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive, or
• by requesting payment from the customer after the customer has placed their order.
If several of the aforementioned alternatives apply, the contract is concluded at the point in time when one of the aforementioned alternatives first occurs. The period for accepting the offer begins on the day after the offer is sent by the customer and ends at the end of the fifth day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this is considered a rejection of the offer, with the consequence that the customer is no longer bound by their declaration of intent.
2.4 When selecting a payment method offered by PayPal, payment processing is handled by the payment service provider PayPal (Europe) S.à r.l. PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal User Agreement, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full; or – if the customer does not have a PayPal account – subject to the terms and conditions for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the customer pays using a payment method offered by PayPal that can be selected during the online ordering process, the seller hereby declares acceptance of the customer's offer at the moment the customer clicks the button to complete the order process.
If the customer pays using a payment method offered by PayPal that can be selected during the online ordering process, the seller hereby declares acceptance of the customer's offer at the moment the customer clicks the button to complete the order process. 2.5 When selecting the payment method "Amazon Payments", payment processing is handled by the payment service provider Amazon Payments Europe s.c.a., 38 avenue John F. Kennedy, L-1855 Luxembourg (hereinafter: "Amazon"), subject to the Amazon Payments Europe User Agreement, which can be viewed at https://payments.amazon.de/help/201751590. If the customer selects within the framework
By selecting "Amazon Payments" as the payment method during the online ordering process, the customer simultaneously issues a payment order to Amazon by clicking the button that completes the order. In this case, the seller hereby declares acceptance of the customer's offer at the moment the customer initiates the payment process by clicking the button that completes the order.
2.6 When an offer is submitted via the seller's online order form, the contract text is stored by the seller after the conclusion of the contract and sent to the customer in text form (e.g., email, fax, or letter) after the order has been submitted. The seller does not make the contract text available in any other way. If the customer has created a user account in the seller's online shop before submitting their order, the order data is archived on the seller's website and can be accessed free of charge by the customer via their password-protected user account using the corresponding login details.
2.7 Before submitting a binding order via the seller's online order form, the customer can identify any input errors by carefully reading the information displayed on the screen. A useful technical aid for better identifying input errors is the browser's zoom function, which enlarges the screen display. The customer can correct their entries during the electronic ordering process using standard keyboard and mouse functions until they click the button to finalize the order.
2.8 The German and English languages are available for concluding the contract.
2.9 Order processing and communication generally take place via email and automated order processing. The customer must ensure that the email address provided for order processing is correct so that emails sent by the seller can be received at that address. In particular, when using spam filters, the customer must ensure that all emails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.
3. Right of Withdrawal
3.1 Consumers generally have a right of withdrawal.
3.2 Further information on the right of withdrawal can be found in the seller's cancellation policy.
3.3 The right of withdrawal does not apply to consumers who are not citizens of a member state of the European Union at the time of conclusion of the contract and whose sole residence and delivery address are outside the European Union at the time of conclusion of the contract.
4. Prices and Payment Terms
4.1 Unless otherwise stated in the seller's product description, the prices quoted are total prices, including statutory VAT. Any additional delivery and shipping costs are stated separately in the respective product description.
4.2 For deliveries to countries outside the European Union, additional costs may be incurred in individual cases, which are beyond the seller's control and must be borne by the customer. These include, for example, costs for money transfers by credit institutions (e.g., transfer fees, exchange rate fees) or import duties and taxes (e.g., customs duties). Such costs may also be incurred with regard to money transfers even if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.
4.3 The payment option(s) will be communicated to the customer in the seller's online shop.
4.4 If advance payment by bank transfer has been agreed, payment is due immediately upon conclusion of the contract, unless the parties have agreed on a later due date.
4.5 When selecting the payment method "SOFORT," payment processing is handled by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany (hereinafter "SOFORT"). To pay the invoice amount via "SOFORT," the customer must have an online banking account enabled for participation in "SOFORT," authenticate themselves accordingly during the payment process, and confirm the payment instruction to "SOFORT." The payment transaction is then carried out immediately by "SOFORT," and the customer's bank account is debited. Further information on the "SOFORT" payment method can be found online at https://www.klarna.com/sofort/.
4.6 When selecting the payment method "Credit Card via Stripe," the invoice amount is due immediately upon conclusion of the contract. Payment processing is handled by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter: "Stripe"). Stripe reserves the right to...
I reserve the right to conduct a credit check and to refuse this payment method if the credit check is negative.
5. Delivery and Shipping Conditions
5.1 Goods are delivered by mail to the delivery address specified by the customer, unless otherwise agreed. The delivery address specified in the seller's order processing system is decisive for the processing of the transaction.
5.2 If delivery of the goods fails for reasons attributable to the customer, the customer shall bear the reasonable costs incurred by the seller as a result. This does not apply to the costs of the initial shipment if the customer effectively exercises their right of withdrawal. For return shipping costs, the provisions set forth in the seller's cancellation policy apply if the customer effectively exercises their right of withdrawal.
5.3 In the case of self-collection, the seller will first inform the customer by email that the goods ordered are ready for collection. After receiving this email, the customer can pick up the goods at the seller's premises by prior arrangement. In this case, no shipping costs will be charged.
5.4 Vouchers will be provided to the customer as follows:
• via download
• via email
5.5 Lennas GmbH uses external service providers for shipping. The applicable delivery times are indicated in the online shop. If delivery is delayed by more than 14 days beyond the stated delivery time, the customer is entitled to withdraw from the contract after setting a reasonable grace period.
6. Retention of Title
If the seller performs in advance, they retain title to the delivered goods until full payment of the purchase price is received.
7. Liability for Defects (Warranty)
7.1 If the purchased item is defective, the provisions of statutory liability for defects apply.
7.2 If the customer is a consumer, they are requested to report any delivered goods with obvious transport damage to the delivery service and to inform the seller. Failure to do so will not affect the customer's statutory or contractual rights regarding defects.
8. Special Conditions for Processing Goods According to Specific Customer Requirements
8.1 If, according to the contract, the seller is obligated not only to deliver the goods but also to process them according to specific customer requirements, the customer must provide the seller with all content necessary for processing, such as texts, images, or graphics, in the file formats, formatting, image sizes, and file sizes specified by the seller and grant the seller the necessary rights of use. The customer is solely responsible for obtaining and acquiring the rights to this content. The customer declares and assumes responsibility for having the right to use the content provided to the seller. In particular, the customer is responsible for ensuring that no third-party rights are infringed, especially copyrights, trademark rights, and rights of personality.
8.2 The customer shall indemnify the seller against any third-party claims that may arise in connection with an infringement of their rights through the seller's contractual use of the customer's content. The customer shall also bear the reasonable costs of necessary legal defense, including all court and attorney fees at the statutory rate. This does not apply if the customer is not responsible for the infringement. In the event of a claim by a third party, the customer is obligated to provide the seller immediately, truthfully, and completely with all information necessary for examining the claims and mounting a defense.
8.3 The seller reserves the right to refuse processing orders if the content provided by the customer violates legal or regulatory prohibitions or accepted ethical standards. This applies in particular to the provision of content that is unconstitutional, racist, xenophobic, discriminatory, offensive, harmful to minors, and/or glorifies violence.
9. Redemption of Promotional Vouchers
9.1 Vouchers issued free of charge by the seller as part of promotional campaigns with a specific validity period and which cannot be purchased by the customer (hereinafter "promotional vouchers") can only be redeemed in the seller's online shop and only within the specified period.
9.2 Promotional vouchers can only be redeemed by consumers.
9.3 Individual products may be excluded from the voucher promotion, provided that a corresponding restriction is stated in the promotional voucher.
9.4 Promotional vouchers can only be redeemed before the order process is completed.
The promotional voucher can be redeemed. Subsequent crediting is not possible.
9.5 Only one promotional voucher can be redeemed per order.
9.6 The order value must be at least equal to the value of the promotional voucher. Any remaining balance will not be refunded by the seller.
9.7 If the value of the promotional voucher is insufficient to cover the order, one of the other payment methods offered by the seller can be used to pay the difference.
9.8 The value of a promotional voucher will neither be paid out in cash nor accrue interest.
9.9 The promotional voucher will not be refunded if the customer returns the goods paid for in whole or in part with the promotional voucher within their statutory right of withdrawal.
9.10 The promotional voucher is transferable. The seller can fulfill their obligation by providing the service to the respective holder who redeems the promotional voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the lack of entitlement, legal incapacity, or lack of authority to represent the respective holder.
10. Redemption of Gift Vouchers
10.1 Vouchers that can be purchased via the seller's online shop (hereinafter "Gift Vouchers") can only be redeemed in the seller's online shop, unless otherwise stated on the voucher.
10.2 Gift Vouchers and any remaining balance on Gift Vouchers are redeemable until the end of the third year following the year of purchase. Remaining balances will be credited to the customer until the expiry date.
10.3 Gift Vouchers can only be redeemed before the order process is completed. Subsequent crediting is not possible.
10.4 Only one Gift Voucher can be redeemed per order.
10.5 Gift vouchers can only be used to purchase goods and not to purchase other gift vouchers.
10.6 If the value of the gift voucher is insufficient to cover the order, one of the other payment methods offered by the seller can be used to pay the difference.
10.7 The balance of a gift voucher will neither be paid out in cash nor accrue interest.
10.8 The gift voucher is transferable. The seller can make payment with discharging effect to the respective holder who redeems the gift voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the respective holder's lack of entitlement, legal incapacity, or lack of authority to act on behalf of another.
11. Returns
Lennas GmbH will provide a return label after the form has been completed. The customer bears the return shipping costs; these will be deducted from the refund after the returned goods have been received.
12. Applicable Law
All legal relations between the parties shall be governed by the laws of the Republic of Austria, excluding the laws on the international sale of goods. For consumers, this choice of law applies only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the state in which they have their habitual residence.
13. Jurisdiction
If the customer is a merchant, a legal entity under public law, or a special fund under public law with its registered office in the territory of the Republic of Austria, the exclusive place of jurisdiction for all disputes arising from this contract shall be the seller's place of business. If the customer has its registered office outside the territory of the Republic of Austria, the seller's place of business shall be the exclusive place of jurisdiction for all disputes arising from this contract, provided that the contract or claims arising from the contract can be attributed to the customer's professional or commercial activities. In the aforementioned cases, however, the seller shall in any event be entitled to bring an action before the court at the customer's registered office.
14. Code of Conduct
- The seller has committed to the Trusted Shops quality criteria, which can be viewed online at https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf.
15. Alternative Dispute Resolution
The seller is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
16. Terms and Conditions Goalkeeping.com Academy
16.1 The legal guardians guarantee that the participant is healthy and fully capable of participating in sports. The participant takes part in the training at their own risk.
16.2 Allergies and other health problems of the participant must be reported before the start of the event. Lennas GmbH assumes no liability for the loss of valuables.
16.3 Any damages caused by the registered participant must be covered by the legal guardian's insurance.
Publishing photos or videos of the participant on the website is prohibited.
Publication of photos and videos on the Lennas GmbH website (Goalkeeping.com) and on all social media channels (Facebook, Instagram, TikTok) is permitted. If the parents or guardians do not consent to publication, this must be communicated in writing.
16.4 Participants must follow the instructions of the supervisors. In cases of repeated serious disregard, the participant may be excluded from further participation. Exclusion will be carried out in consultation with the parents.
16.5 The Goalkeeping.com Academy holiday camps are services within the meaning of Section 18 Paragraph 1 Item 10 of the Austrian Distance Selling Act (FAGG), which are provided in connection with leisure activities and are held at a specific time or within a precisely specified period. Therefore, you are not entitled to a 14-day right of withdrawal under the FAGG (Section 18 Paragraph 1 Item 10) after concluding the online contract.
16.6 Cancellation Protection: Camp participants have the option of booking cancellation insurance. This applies exclusively to cases of illness and injury. If cancellation protection is to be used, a medical certificate must be submitted.
16.7 Cancellations are accepted exclusively in writing via email. The date of receipt by the organizer is decisive for the timeliness of the cancellation notice. If a participant is unable to attend the event, cancellation is free of charge up to 30 calendar days before the start of the event. For cancellations received later than 30 days before the start of the event, a cancellation fee of 50% of the participation fee will be charged. For cancellations received later than 7 days before the start of the event, the full participation fee will be charged. Nominating a substitute participant to attend the event is possible. The terms and conditions of participation also apply to the substitute participant.
16.8 If the customer has not purchased cancellation protection, only the general cancellation conditions according to section 16.6 apply. Free cancellation is therefore only possible up to 30 calendar days before the start of the event. For later cancellations, the cancellation fees specified therein will be charged. If no cancellation protection is in place, In case of illness or injury, there is no entitlement to a refund or credit, even with a medical certificate.
If, according to these Terms and Conditions, a refund of participation fees is due, the refund will be issued to the original payment method or to an account specified by the customer. Due to organizational processes, international camp locations, consolidated billing, and processing via external payment service providers, the processing and execution of the refund may take up to 60 days from confirmation of the cancellation or refund claim.
16.9 In the event of the postponement of an event organized by Lennas GmbH (Goalkeeping.com Academy) due to force majeure (weather conditions, pandemics, etc.), the participation fee will not be refunded. In this case, the participant is entitled to a voucher valid for registration for a future event.
16.10 In the event of the cancellation of an event organized by Lennas GmbH (Goalkeeping.com Academy) due to force majeure (weather-related events, pandemics, lack of participants, or similar circumstances), the participation fee already paid will be refunded in full. Refunded. Any further claims are excluded. In particular, Goalkeeping.com Academy is only obligated to refund the participation fee. Liability or assumption of costs for hotel expenses, travel and transport costs, flight costs, meal expenses, cancellation fees, or other expenses incurred in connection with the event is excluded, unless mandatory legal provisions stipulate otherwise.
16.11 Lennas GmbH (Goalkeeping.com Academy) reserves the right to invoice for printed jerseys, backpacks, and water bottles even before cancellation. This does not affect any existing obligation to refund the participation fee.
16.12 Please note that for registrations received less than 14 days before the event, the package will be sent directly to the provided postal address. Accordingly, the ticket price will increase by €10 to €20. Please note that in this case, timely delivery of the Keeper Package cannot be guaranteed. If a product in the relevant size is no longer available, it will be sent to the provided address.
16.13 Complaints regarding the goalkeeper package or training will only be accepted in writing via email to academy@goalkeeping.com.
16.14 The goalkeeper participates in training at their own risk. Lennas GmbH (Goalkeeping.com Academy) is only liable for injuries occurring during training in cases of gross negligence.
The liability of your own staff on site. In these cases, any claims must be processed through statutory or private accident insurance.
End
